Terms and conditions



SHIPPING

Shipment times vary for each product depending on stock availability. The estimated shipping time, in days, is shown for each product page when you place an order at through our e-commerce website. After your products have been shipped, it may take three to seven business days before they are shipped to you. However, all shipment dates specified are estimates only and are subject to change depending on a number of factors, including but not limited to, weather conditions, international customs procedures, local couriers and delivery companies, and incorrect address information. In the event that an item is out of stock or for any other reason is unable to be shipped, we will notify you in time. We will keep the order open unless told to cancel it. When the item is in stock, we will ship it out immediately.


RETURN FOR ANY REASON

You have the right to cancel your order and return a product for any reason at any time within 14 calendar days after the date when the product is received. To exercise your right, you need provide us with a clear expression of your intent to return a product or cancel an order by sending emails to contact@lupo.it or using the form in the Contact page of our website. Once you notify us of your intent to cancel, please return the product with the original receipt and original packaging to us within 14 days. Once we pick up the product or, in the event you are delivering the product to the carrier, we receive the product or proof that it has been shipped, we’ll provide you with a refund based on the original payment method. If the product is damaged, we may offset the amount of your refund by the diminished value of the product.Refunds will returned using the same method that was used to make the payment. The refund process will be completed in about 7-14 working days, depending on the bank or credit card issuer.


AFTER SALES SUPPORT

Lupo is synonymous with quality and for us it is essential to offer excellent and professional after-sales support. All the products in our range have been developed to be reliable in situations of intensive use and are characterized by a modular design so they are easy to repair if needed. We have an extensive worldwide network of dealers and specialized repair centres for our products and by purchasing a Lupo product you can be sure to invest in reliable professional equipment. In case you need after-sales assistance, contact the customer service at the e-mail address contact@lupo.it and we will quickly get back to you.


WARRANTY

For any problem during the warranty period of 12 months from date of purchase, you can contact our customer service at the e-mail address contact@lupo.it and you will quickly be given information on how to solve the problem. In the event that the product needs to be repaired or replaced, you will not incur any additional costs whatsoever, and the assistance will be carried out directly by us. After the expiry of the warranty period, repairs can be carried out in one of the local Lupo service centres.


PAYMENTS

Payment of your purchases on the Lupo e-commerce site is totally secure. The payment system (or "payment gateway") we rely on is PayPal which handles both credit card payments and PayPal accounts. The data relating to your payment is transmitted on a secure encrypted connection with SecureSocketLayer (SSL) protocol directly to the payment platform. For this reason, at no time during the purchase process is Lupo able to know and therefore retain the purchaser's credit card number transmitted directly to PayPal. You can therefore choose to use your credit card or your PayPal account without any worries.


FORCE MAJEURE

Neither Party shall be liable for the total or partial non-performance or delay in performance of its obligations under this contract that is caused by an event that cannot be prevented (force majeure). The force majeure event may include: wars, riots, insurrections, serious disorder in securing the Internet, technical failures, unauthorized access and/or intrusion on the website, strikes of any kind, telematics or telephonic faults. The above mentioned list is merely given as an example.


WE APPRECIATE YOUR FEEDBACK

We are striving to continuously improve the quality of service we provide to our Users. Your satisfaction is our top priority. To provide excellent service, we would appreciate your comments. Do not hesitate to contact our customer line at the following e-mail address contact@lupo.it